Support & FAQ
Deployment & Support FAQ
We have compiled the most common inquiries regarding initial prototyping, custom tooling, multi-regional fulfillment, and warranty processes. Our goal is to provide maximum transparency so your engineering and supply chain teams can minimize friction and avoid hidden costs.
01
Customization & Engineering Access
During scoping, an NRE fee is calculated based on scope. If your purchasing volume meets the agreed target within a two-year window, the NRE is fully credited back against hardware purchases.
Timing depends on complexity. Minor enclosure and I/O changes usually take three to four weeks. Full board-level redesigns often take six to twelve weeks to produce a working EVT unit.
02
Branding & Packaging
Please provide high-resolution vector files such as AI, PDF, or EPS. If the mark is trademarked, we also require a signed authorization confirming your right to print it.
03
Fulfillment & RMA Policy
Every dispatched unit includes a tamper-evident serial number sticker. Even in a blind drop-shipping program, that identifier is logged in our system and tied to the original dispatch date for warranty tracking.
Contact our support team first for remote troubleshooting. If a hardware fault is confirmed, we issue an RMA number and provide return instructions. Status updates are then sent automatically during service.
Support Escalation
Still have questions?
Our technical sales engineering team is ready to discuss your specific architectural requirements.