Support & FAQ
Deployment & Support FAQ
Answers to common questions about prototyping, customization, regional fulfillment, warranty handling, and support escalation for industrial computing projects.
01
Customization & Engineering Access
During scoping, an NRE fee is calculated based on project scope. If the agreed purchasing target is reached, the fee can be credited against later hardware orders under the contract terms.
Timing depends on complexity. Minor enclosure or I/O changes usually take three to four weeks. Full board-level redesigns often take six to twelve weeks to produce a working EVT unit.
02
Branding & Packaging
Please provide high-resolution vector files such as AI, PDF, EPS, or SVG. If the mark is trademarked, we also need authorization confirming your right to print it.
03
Fulfillment & RMA
Every dispatched unit is tied to a serial number. Even in drop-shipping programs, that identifier is linked to the original dispatch record for warranty tracking.
Contact technical support first for remote troubleshooting. If a hardware fault is confirmed, we issue an RMA number, provide return instructions, and share status updates during service.
Support Escalation
Still have questions?
Our technical sales and engineering team can review your architecture, deployment environment, and delivery requirements.